At Room Service, we are dedicated to your complete satisfaction. We want you to love your new custom furniture and we do everything we can to make the design, ordering and delivery process smooth and easy. Here are important policies to know.
24-HOUR CANCELLATION POLICY
If you change your mind after ordering a custom sofa, sectional, chair or chaise from us, you must contact Room Service within 24 hours of placing your order. Because we start working on your custom furniture right away, we cannot change or cancel orders beyond this time frame.
To make sure you are 100% satisfied with your new Room Service furniture, we offer a generous 30-day return policy. If you are not happy with your new sofa or chair, you can return it to us free of charge! Please view our Return Policy page for full details. Have questions or need help with a return? Call us at (888) 926-1707 from 10 a.m. to 6:30 p.m. Pacific Time Monday through Friday.
Be sure to measure the entryways to your home carefully to ensure that your new furniture will fit through! Furniture that is refused because it cannot be brought into your home will be refunded in store credit only, less the original $89 per-piece delivery charge plus the cost of shipping back to our Los Angeles factory.
PRICING AND SALES TAX POLICY
All prices shown on our website are subject to applicable taxes as governed by state law. Sales tax applies to all furniture delivered within the state of California. Prices and delivery charges are subject to change.
DAMAGED OR DEFECTIVE ITEMS
If for any reason your Room Service furniture is damaged in shipment, we will make it right. Please inspect your furniture the moment it arrives. If there is serious visible damage, simply REFUSE SHIPMENT. The delivery team will return your furniture to us and we will contact you to make arrangements.
Defects in frame and materials are covered under our limited warranty. Please visit our warranty page for complete details.
DIFFERENCES IN COLOR AND APPEARANCE
No screen rendering will be a perfect match for the real thing. Before ordering your custom furniture, we encourage you to request swatches of the materials you are considering. This is the best way to know the exact color and texture of the material you choose for your custom sofa, sectional, chair or chaise.
QUESTIONS? NEED HELP? GET IN TOUCH WITH US.
We want to talk to you too! Call us at (888) 926-1707 from 10 a.m. to 6:30 p.m. Pacific Time Monday through Friday.